BrainyShack provides downloadable digital products that customers can access shortly after purchase. Because digital products cannot be physically returned, refund requests are assessed according to the circumstances described below.

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This policy applies to digital products purchased directly from BrainyShack.

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14-day refund request window

If you experience a problem with your purchase, please contact us within 14 days of the transaction.

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The 14-day period is a window for requesting a refund under our voluntary policy. It is not an unconditional money-back guarantee, and it does not limit any statutory rights that may apply beyond this period.

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When a refund may be provided

A full or partial refund may be provided where:

• You did not receive access to the purchased product.

• A technical fault prevents you from accessing or duplicating the product.

• The product contains a material defect that prevents it from working as described.

• The product is materially different from the description provided at the time of purchase.

• We are unable to resolve an eligible access or product issue within a reasonable period.

 

We may ask for reasonable information, such as screenshots or details of the problem, so that we can investigate and attempt to resolve it.

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Change-of-mind requests

Our products are supplied digitally and may be accessed or duplicated shortly after purchase. For this reason, we do not ordinarily provide refunds solely because a customer has changed their mind after accessing or duplicating the product.

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Where applicable law provides a cancellation right, that right will be respected. For digital content supplied immediately, the ordinary cancellation right may end once delivery begins where the customer has expressly consented to immediate delivery and acknowledged the effect on their cancellation rights.

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Issues we can help resolve

Before issuing a refund, we may offer reasonable assistance to correct the problem. This could include:

• Resending access or delivery information.

• Providing updated duplication instructions.

• Correcting a product fault.

• Supplying a replacement or updated version of the affected content.

• Helping determine whether the issue relates to the product, Notion or the customer’s device or account settings.

 

You will not be required to accept repeated attempts to resolve an issue where doing so would cause significant inconvenience or where a suitable resolution cannot reasonably be provided.

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Refunds will not normally be provided where

• The product has been accessed or duplicated and the request is based solely on a change of mind.

• The customer decides that they no longer need or want the product.

• The customer expected a feature that was not included in the product description.

• The customer lacks access to the required third-party platform, device or internet connection.

• The problem results from changes made by the customer after duplicating or modifying the product.

• The request involves circumstances outside BrainyShack’s reasonable control and the product itself remains accessible and as described.

 

Nothing in this section overrides any legal right to a remedy where digital content is faulty, misdescribed or otherwise does not conform to the purchase contract.

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How to request a refund

Email hello@brainyshack.com with:

• The name and email address used for the purchase.

• Your order number, if available.

• The name of the product purchased.

• A clear description of the issue.

• Any relevant screenshots or supporting information.

 

We will acknowledge and assess your request as soon as reasonably possible. If further information is required, we will contact you using the email address provided.

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Approved refunds

If a refund is approved, it will be returned to the original payment method. We will initiate the refund promptly, although the time taken for the funds to appear may depend on your bank or payment provider.

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Access to the refunded product may be withdrawn where technically possible.

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Your legal rights

Digital content supplied by BrainyShack must be as described, fit for its intended purpose and of satisfactory quality. This Refund Policy does not exclude, restrict or replace any rights or remedies available under applicable consumer law.

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Contact us

If you have a question about this policy or a problem with a BrainyShack purchase, contact:

Email: hello@brainyshack.com
 

Business: Shackhub Initiatives Ltd, trading as BrainyShack

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Last updated: 23 July 2026